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Workshop Location
Currumbin Waters, Queensland, 4223

0439 320 993

klara@klarashouse.com.au

For inquiries about our services please full in the form below:

or book a call with us

Frequently Asked Questions

Please note for us to provide styling services we have a minimum of $500 + GST and for DIY hire minimum of $150 + GST
DIY hire (pick up Currumbin Waters) $150 +

Our studio is located in Currumbin Waters. We deliver to the Gold Coast and surrounds, Byron and Brisbane. If your location is a little out of the way, please ask for delivery costs. Please note we have a minimum hire of $800 + GST for Brisbane and Byron Events

All items can be viewed via our website and we have many more photos that we can share.

Our minimum spend is $150 for DIY hire (pick up from Currumbin Waters). For a styled event or delivery, we have a min charge of $500 + GST for Gold Coast and $800 + GST for Byron/Brisbane events.

The deposit amount required will be 30% of your total invoice amount and rest payable 7 days prior to the event date. You can pay by direct transfer or credit card. If paying by direct transfer use the reference of the invoice number and last name on the invoice.

Your quote is valid for two weeks. No quotes are considered bookings until we have received a deposit and once your quote has expired the items are considered free to book to someone else. You will not receive an email to let you know the quote has expired; this is automatic in our system.

Deliveries range from $100-$500 (van delivery) depending on your location, please contact us for a quote. Please note our styling fee is additional to this.
In addition to staff, fuel & vehicle expenses, the fees charged take into consideration the time taken to load our van, travel to your location, unload your items, and the same again for pick up the following day. We do our absolute best to try and make your delivery and pick up fee affordable.

Yes we allow DIY pickups from our studio in Currumbin Waters. Please note we don’t offer DIY hire.

The standard hire period is 3 days. Delivery usually takes place the morning of the event, and pick up is the following day. Extended hire periods can be arranged dependent upon availability of the items.

The week prior to your event date we will contact you to arrange your bump in and out times for delivery and collection.

It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.

We accept that at weddings and events our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement will be charged to the client. On paying your deposit you automatically accept our terms and conditions. If you would like to view a copy of these please ask. We consider the following to be ABOVEnormal wear and tear:

  • Wine, food or extreme dirt stains on upholstery
    Water damage on fabric due to being left out in rain
    Broken or chipped pieces of furniture or decor
    Alcohol stains on wood where it has stripped the paint or varnish
  • Pet hair, poo or wee

In the event of rain or high winds, we will set up at your wet weather option venue. If you choose to hold your event outdoors despite weather warnings, Klara’s House reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited.

We don’t offer refunds (deposits and full amount) in the event of cancellations due to lost business. Please see our T&Cs for further info.

Booking deposits are non refundable or transferable. A 30% non-refundable deposit is required to offer you (the client) and Klara’s House security. By paying a booking deposit the items you have requested will be held for you only on your event date. Klara’s House will make those items unavailable to other clients once your deposit is received.

If government mandated restrictions interfere with your date (i.e. a lockdown) we will gladly postpone your event for up to 12 months without additional charges or changes to pricing. If you decide to cancel your event, we will retain your full deposit amount and your booking will be treated as a “cancellation” – see our T&Cs for further information.